Resources for Citizens One Customers

Access Your Account Online

Existing mortgage and equity loan customers can easily access their loan information 24/7 by logging into My Account:

  • View and print your monthly statement
  • Pay your bill online
  • Access tax and insurance information
  • Obtain a copy of 1098 tax forms
  • Update your contact information
  • And much more!

Contact Customer Service

Our Customer Service Representatives are available to assist you with your loan servicing questions or inquiries, Monday through Friday 8 a.m. to 5 p.m. ET by calling 800.234.6002, or write us at:

Citizens One Home Loans
Attn: Customer Service
P.O. Box 6260
Glen Allen, VA 23058-6260

Payment Options

Automatic Loan Payment (ACH)*

Automatic recurring monthly debit from your bank account. Sign up by logging into My Account.

ePay Electronic Payment

Log into My Account to make your monthly payment. You will need your loan number, bank account number and routing number.

Online Banking

Make a one-time payment or schedule a recurring payment using Citizens Bank Online Banking** or your financial institution’s online banking.

Direct your payments to:

Citizens One Home Loans
P.O. Box 42111
Providence, RI 02940-2111

U.S. Mail

Make your check payable to Citizens One Home Loans and include your monthly statement coupon.

Mail your payment to:

Citizens One Home Loans
P.O. Box 2800
Glen Allen, VA 23058-2800